Refund Policy

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days.  The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you do not receive your order within the guaranteed delivery time, you are eligible for a full refund.

The estimated delivery time for orders on retropads.com is 3-14 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside of our control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside of our control.

You can submit refund requests within 14 days of delivery. You can do this either by sending a message on contact us page or using your PayPal account.

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